Understanding the Satisfaction, Perceptions, and Expectations of Clients of Public Health Facilities: A Service Quality Assessment Pilot

Resource Type: Briefindia-sqa-brief
Authors: Alia Kauser and Kavita Sharma
Published: 6/1/16

Resource Description: 

Taking quality health care to the farthest corners of the country is at the heart of the Government of India’s public health policy and programming. The National Health Mission’s reproductive, maternal, newborn, child and adolescent health (RMNCH+A) strategic approach underscores the need to ensure quality health care. A key thrust of the government’s reform focus has, thus, been on plugging service delivery gaps through improved, evidence-based decision making. The USAID-funded Health Finance and Governance (HFG) project supported the country’s Ministry of Health and Family Welfare (MoHFW) to yield preliminary insights into the level of patient satisfaction and utilization of public health services.



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